The last five years have seen a drastic reshaping of the modern workplace. Employees at all levels now increasingly operate across time-zones, continents, or even work from their garden shed. 

With this new landscape came a wave of new technology. From face-to-face meetings and emails our workplace now involves using a rising kaleidoscope of tools: Slack, Teams, email, intranets, LinkedIn…and a surge in stress.  In fact, 56% of UK employees find workplace technology stressful. 

The consequence? Confusing communication, a fragmented employee experience. 

Platform overload  

Communication is essential – but it shouldn’t be cumbersome.  

Employees now must juggle an overwhelming number of platforms daily, often with little alignment, creating a distinct lack of clarity. Some repercussions include:  

• Disconnection and confusion: unclear core organisational structures and processes 

• Missed messages: gaps in communication due to siloed systems 

• Collaboration friction and/or isolation: employees feel unheard or out of sync 

• Burnout: frustration and time wasted from constantly switching between platforms  

• Inaccessible information: difficulty accessing key resources 

All these cracks in communication cause headaches across an organisation.  

From fragmentation to revenue ramifications   

This fragmentation doesn’t just impact employee experience but also performance. 

 45% of workers find that hopping between digital tools hampers productivity.  

With fragmented communication systems there is a domino effect, employees become disengaged, often leading to a loss of a sense of purpose and identity for an individual within an organisation. When people feel disconnected, company culture and output both suffer. 

Effective communication shouldn’t feel like a tsunami of information 

It should feel collaborative, intuitive, and have a distinct sense of direction. Clarity around communication tools can empower people to confidently reach out beyond their immediate team and reinforce a cohesive, shared culture. Providing this environment to employees will boost engagement, reduce stress and nurture a healthy creative workplace.  

 This requires a holistic, cross-departmental collaboration on the tools and systems employees use every day. Don’t let your workforce become fragmented – unite it.