First impressions are so important – and the onboarding experience can be the difference between someone staying for a few months or a few years (and more).  It starts from the moment of the job offer and continues to the first day, first week, first 90 days and beyond.

In our work, we’ve had the privilege to see how the onboarding experience can have a dramatic effect on retention and culture – and is impacted by everything from the technology used, leadership visibility, manager engagement, and whole-team participation, not to mention all that HR software and onboarding that can feel like it’s still back in the 1970s.